> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.medentry-hpat.ie/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Refund/Return Policy

Returns, refunds or exchanges will not be provided unless there are exceptional circumstances and the decision whether to provide a return, refund or exchange is solely at MedEntry's discretion. 
  
To apply for a refund in any situation (whether they relate to goods or services), a request in writing will need to be provided to MedEntry stating your name and contact details, the full history of the transaction in question, a detailed list of reasons why you are requesting a refund/exchange, the contact person that you have dealt with from MedEntry, copies of all relevant documents related to the situation and any other documents. Refunds will only be considered if a request is made in writing by email within one week of the date of purchase.  
  
All requests for refunds will incur an administration and banking surcharge of at least 20%. Credit may be given, at our discretion, to other MedEntry courses or products after cancellations. Refunds for individual components of a package will not be considered under any circumstances.  
  
*   Goods: Exceptional circumstances’ include if the goods/services are ‘seriously defective’ and within MedEntry’s control. Evidence must be provided. MedEntry may offer an appropriate remedy/alternative depending on the nature of the defect.
  
*   Services: Cancellations will only be considered for a refund if all the above requirements have been met.